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If it has been a while since your brand really connected with your shoppers by branding immersive consumer touchpoints, the orchestration and design of their customer journeys and optimising the shopper’s total take from both your online and offline offer, it is high time for it. 

By 2021,

Customer Experience

will overtake Price and Product as the key brand differentiator for shoppers.​ 

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Customers are expecting smarter, frictionless and bespoke experiences. They are not only willing to share more information about themselves, they are also willing to pay more for it and share that experience, good or bad within their own social community. 

The more conscientious brand owners are already recognising that shift driven by the growing preference for memorable experiences, ever so slightly or extremely in how their products and services grossed in 2020. 

But how does the everyday brand begin its journey to enhance its customer experience? In this video, we have compiled just 10 of the ways we know so every brand can kickstart creating that better-than-ever customer experience. 

Customer XP 2020 Video
Customer XP 2020 Quiz
Are you retaining your current customers?
Are you getting recommendations and favorable reviews online and in social media?
Is your market share growing?
Do you know how it much it costs to acquire new customers?
Can your customers easily switch to your competitors?

Thank you for your answers.

You have just taken the first step to future-proofing your brand for 2020.

 

Just fill in the details below and the results will be sent (almost) immediately straight to your inbox!

Is your brand ready for the Customer Experience take over?
Take this quiz to find out if your brand is ready for what shoppers want in 2020 and know if your brand is ready for this big shopping change. 
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